Before you place an order
Website forms are enquiries, not purchases. Your written quotation or order agreement should identify the design, materials, dimensions, finish, price, payment schedule and production milestones before you pay. Any project-specific cancellation or deposit terms must also be disclosed there. If an agreed term conflicts with mandatory consumer rights, the applicable law takes precedence.
Cancelling before production
Email us as soon as possible if you need to cancel. If no design work has begun and no materials or third-party services have been committed for your order, we will refund the amount paid. Otherwise, we will provide a written breakdown of reasonable work already performed and non-recoverable commitments made for your order, and refund any remaining balance, subject to your agreement and applicable law.
After production begins
A sculpture made to your approved specifications may not be eligible for a change-of-mind return or cancellation where the law permits this exception. If you ask to stop a project, contact us promptly. We will review its stage, try to limit further costs, and explain in writing whether any balance can be refunded. We do not treat this exception as a waiver of your rights if goods are faulty, damaged or do not match the agreed specifications.
Damage or a quality concern
If an item arrives damaged, is faulty, or materially differs from the approved order, email us with the order reference, a description and clear photos. Please keep the packaging and notify us promptly about shipping damage so we can investigate with the carrier; a delay in reporting does not automatically remove statutory rights. Depending on the circumstances and applicable law, the remedy may be repair, replacement, a price reduction or a refund. We will explain any return or collection arrangements before you send a large or fragile sculpture back.
Approved refunds
We will confirm the refund amount and method in writing. Refunds are normally made to the original payment method where possible; processing time may depend on the payment provider. Any mandatory legal deadline or shipping-cost obligation will be honored. Do not arrange a return shipment without first contacting us for packing and delivery instructions.
Contact
For a cancellation, return or refund request, email leo@zuvonart.com with your name, order reference and the reason for your request. This policy is provided by Quyang Zuvonart Landscape Engineering Co., Ltd..
Last updated: 12 November 2026